Here’s how to create a great feedback process for events, product launches, and major milestones. It will help you and your team/organization make continuous improvements that will show up in your products, services, and other outcomes.
Navy Seals use the below process. It’s why they are the best in the world.
Pixar uses a similar process called the Brain Trust. Their president has said all their movies suck in the beginning. So they get the team working on the movies together at certain points to provide feedback. This feedback is what shapes the movies improvement. I was fortunate to work there and see this in action.
You need to also create rules of engagement such as:
The feedback needs to be about the outcomes and process, not the person.
Everyone needs a chance to speak (and I suggest the most junior people go first. If not, you can get confirmation bias.)
etc.
Feedback Process for Major Events, Product Launches, Milestones, etc.
Great quote and even better advice on business, career & the entrepreneurial journey. I definitely used it at the Phoenix Marathon where I PR’d by 17 mins from Nov (3:20).
Pete Pfitzinger’s advice for marathon day:
“During this final 10K, you get to dig deep and use up any energy that you have left. This is what the marathon is all about. This is the stretch that poorly prepared marathoners fear and well-prepared marathoners relish.”
Many leaders live in the “ILLUSION that things ARE working” because they aren’t getting any other feedback.
Silence is dangerous because it’s often one-way. The leader just isn’t getting the information (but it’s out there).
Why?
Employees just aren’t sharing feedback bc you aren’t asking the right questions and creating a psychologically safe space for them to voice their opinions.
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