“Best Things in Life Are Free.” That’s the classic song in MadMen when Burt Cooper dies. It’s signifies the #1 asset and “secret sauce” that leaders typically overlook.
People value and are starving for true connection, complete trust, & teamwork with people who deeply care.
It’s that emotional bond that enables us to accomplish and create the seemingly impossible.
It’s also what brings the very best out of us individually and collectively.
People after the fact point to success as the stock price, profit, sales, etc. But that completely misses the mark. That’s the effect, not the cause.
The gold is in first creating the unbreakable foundation for “the together team.” It’s not to get distracted by process, strategy, etc. Because then leaders make lack of time excuses why they built the foundation on sand. We know what happens over time when they do (and the huge financial cost and emotional turmoil for poor teamwork).
Coco Chanel said, “The best things in life are free. The second-best things are very, very expensive.”
When leaders and managers behaviors and actions prioritize the business over the team, it requires them to pay a very expensive price.
Here’s the video from MadMen that’s worth a watch: https://lnkd.in/e8gD2HF
One of the most difficult decisions leaders and managers have to make is choosing principles (and values) over profits.
It’s rarely an easy choice nor is it black/white.
Lately, I’ve encountered several client situations where this choice had to be made over the past two weeks
1) The top salesperson didn’t feel like they had to follow the same rules as others. They were putting the company at risk with their actions. The challenge was the individual was bringing in a significant amount of revenue and had excellent relationships with clients. It came down to the company making a decision on money versus behavior.
2) Leader in the company treated a large team pretty poorly. But they were getting excellent KPIs and results. The leader didn’t want to change so the company was at a crossroads on what to do.
It may seem clear cut on what to do, but consider this. First, companies have duties to pay employees (who have families), serve their customers and other obligations. Second, principles are not always valued/shared unanimously. The definitions, understandings, and lines aren’t always clear.
But prioritizing profits can lead a company, executives, and managers to forget, push aside or change their principles. Those choices lead to negative and very expensive consequences.
Here’s a good article to spur a discussion on the difference between giving, taking and matching. It’s focused on parenting, but it can be equally applied in the workplace.
Adam Grant has an excellent book on this topic, Give and Take, I read it many years ago when it first came out. I’ve also have the privilege to speak to Adam several times over the years.
The key with giving is to have boundaries and priorities. Then you can give freely without the burden of a certain set of expectations.
Why does this matter? Building great relationships is like a bank account. You have to make deposits before you can make withdrawals. So when you lead with giving you can speed up the relationship building process.
The challenge can be not everyone will reciprocate. But there is no way to know that before you do an act of giving.
Self-sacrifice by harming yourself or allowing yourself to be taken advantage isn’t generosity. It’s actually selfish & self-inflicting pain.
Selflessness isn’t the issue. That obviously can be good. It’s the application of selflessness.
Honored to be the keynote speaker at 2019 HR Symposium for the Columbus, Georgia SHRM Chapter on October 24th 2019. The theme is: RIDING THE RAPIDS OF HUMAN RESOURCES. Grab your life vest and join hundreds of HR professionals from all over the State of Georgia and east Alabama at our 11th annual fall Symposium as we learn to ride the Class VI rapids of HR! This year”s event will feature several high impact speakers, concurrent sessions, and much more.
My interactive keynote presentation will be on building high performing teams and engaged cultures. Attendees will be playing Cards Against Mundanity in small groups to experience how to build high levels of trust, closeness, and teamwork in minutes.
Here’s an overview (and more information on my keynote speaking can be found here):
Think about the best team you’ve ever been on. The team that was the most collaborative, connected, and productive. How did it feel to be connected to something bigger and feel like you could accomplish anything? What if you could recreate that feeling and success on every team you were on? What if you could accomplish this across your entire company?
That feeling (and success) you just thought of is the most powerful business asset. It’s the foundation for a highly successful “culture and people strategy.”
In this interactive presentation, attendees will learn how to “dial in” to the right behaviors to build a high performing culture and maximize teamwork and employee engagement in minutes. They’ll also play the Cards Against Mundanity game (in small groups) so they’ll experience how these strategies will work for them (including how to skyrocket trust in minutes).
Attendees will walk away with deep relationships with other attendees and be much more engaged at the conference.
The presentation based on research studies where participants built their closest relationships in their lives with a complete stranger.
HR professionals can also use these strategies with hiring, new employee onboarding, conflict resolution, trainings, and many other areas.
More than 25,000 employees have played Cards Against Mundanity at Amazon, Southwest Airlines, Ernst & Young, Google, Gillette, Microsoft, Oracle, Blue Cross Blue Shield, Worldwide Express, CareHere, Oklahoma City Thunder (NBA team), Houghton Mifflin Harcourt, Novartis, Merck, Vonage, and many others.
1. Learn the “secret” strategies to quickly maximize engagement, teamwork, culture-building and employee retention.
2. Discover how to build high levels of trust both internally and externally with third-parties to instantly create great working relationships, reduce conflicts and maximize productivity.
3. Walk away with best practices tools (including a free copy of Cards Against Mundanity PDF version) that can they can implement right after the session to improve company culture and employee engagement.
4. Use the strategies from the session to influence others and get more buy-in for HR initiatives.
3.0 HRCI Recertification Credits & SHRM PDCs will be applied for those attending.
It only makes sense. Teams in conflict hurt not only their performance but cause a ripple effect in a company and with everyone they touch.
I’ve developed a completely new process that flips the workplace conflict resolution process. It takes me 50% less time than other companies who do this. How do I know? Many times, I’m not the first company they have brought in.
Here’s a snippet:
“Be willing to apologize. Each party will have their own share in creating, fostering, or engaging in the conflict. “Most people don’t apologize during workplace conflicts. That hurts the relationship and things never get resolved,” says Jason Treu, author of Social Wealth and host of the Executive Breakthroughs Podcast. Just remember that “I’m sorry you’re upset” is not an apology.”