Excellent post on creating great company values (versus lame ones) & challenges behind “living them” by the Twilio CEO. Encourage you to check out the article below.
“CULTURE is a word that Silicon Valley and startups everywhere toss around all the time,” says Lawson. “What does it really mean and how does it relate to VALUES? What I landed on is that culture is living your values.
Values are written words, and your culture is how you actually live those written words.”
“Our values are in motion, specifically through a three-stage lifecycle that gets us to the next stage of growth. First, we articulate our values, then live them and finally, test them.”
Love these two values the most (see the picture below):
1) “Empower Others: Make Heroes. Unleash the greatness of others inside and outside the company.”
2) “No Shenanigans: Be thoughtful. Always deal in an honest, direct, and transparent way.”
Values are for guiding behaviors and helping people make decisions that everyone will support and feel proud about.
Values are really really hard to get right and usually take iteration. But it’s worth investing in because the positive/negative consequences are massive.
Anthony & I get into a “meaty” conversation on his fantastic human resources podcast (E1B2 Podcast -Employee 1st Business 2nd) on the challenges w/ employee engagement, employee experience, culture building, teamwork, new employee onboarding, & other HR areas.
“In today’s episode, we cover the following topics ( Why teamwork is the most important company asset and least understood. We also discuss why and the cost/impact strategies and tools to build it. We also conduct a deep dive into Why 99% of onboarding is broken and what to do about it; what matters the most as it pertains to onboarding new employees? Finally what brands need to care about the most from a psychological perspective during the onboarding process!)”
Elon Musk sent out an internal email to Tesla employees on what great communication looks like and the chain of communication. I find this a fascinating read and worth discussing. It’s definitely controversial and can be challenging to pull off. Here is his email:
“There are two schools of thought about how information should flow. By far the most common way is chain of command, which means that you always flow communication through your manager. The problem with this approach is that, while it enhances the power of the manager, it fails to serve the company.
Instead of a problem getting solved quickly, where a person in one dept talks to a person in another dept and makes the right thing happen, people are forced to talk to their manager who talks to their manager who talks to the manager in the other dept who talks to someone on his team. Then the info has to flow back the other way again. This is incredibly dumb. Any manager who allows this to happen, let alone encourages it, will soon find themselves working at another company. No kidding.
Anyone at Tesla can and should email/talk to anyone else according to what they think is the fastest way to solve a problem for the benefit of the whole company. You can talk to your manager’s manager without his permission, you can talk directly to a VP in another dept, you can talk to me, you can talk to anyone without anyone else’s permission. Moreover, you should consider yourself obligated to do so until the right thing happens. The point here is not random chitchat, but rather ensuring that we execute ultra-fast and well.”
What’s the main takeaway for me: Managers shouldn’t be bottlenecks, silos and/or “information-stoppers.” Anyone should feel safe, able and comfortable reaching out to anyone else company-wide. It’s completely inefficient to always have to run something through a chain of command instead of problem-solving it yourself.
That being said…
Know your company culture (and values) and what’s acceptable (and what’s not)
Weigh the consequences of going around people
Managers can be very helpful by being a sounding board, “war-gaming” a strategy/plan, being your advocate and much more
Individuals should also go back and loop-in people because excluding them entirely causes its own set of issues
An individual’s skill level on emotional intelligence, communication, teamwork, empathy, feedback and more will go a VERY long way to help navigate what Elon Musk mentions
I came across a dozen or so exceptional managers that used different versions of “user manuals” or “how-to-work-with-me-manuals.” They told me they were game-changers for productivity, performance, communication, and teamwork. They minimized and eliminated misunderstandings, biases and much more. What are they? Read on and learn!
“Learning how best to work with others is a huge challenge that often derails and stalls organizations. Over many years I’ve seen tremendously talented and productive teams struggle because of subtle misunderstandings, miscommunications and unspoken conflicts. Most business failures stem from these issues.
Leaders often talk about the importance of teamwork, but they rarely say exactly how to do it.
Here’s one game-changing step your organization and/or team can take: implementing a “How to Work With Me” manual and process. It’s a detailed instruction road map on individual preferences for areas such as communication, trust and pet peeves. It sets clear expectations on how to interact without trying to guess or infer what the other person means. It allows people to be authentic without being misunderstood.
It also instantly increases trust and team chemistry. You’ll see direct bottom-line benefits such as increased performance and fewer conflicts and miscommunications.
No matter how well we think we read people, everyone could use some help. None of us are perfect at it. But we can be much, much better.
We all have different personalities, communication styles, expectations and needs. We’ve been shaped by different experiences and histories. That creates challenging dynamics when you bring together leaders, managers and employees and expect them to accomplish difficult goals.
Organizations throw people together in teams and expect them to “magically” figure out each other’s personalities, preferences and hot buttons through guesswork, mind reading and trial-and-error. It would be similar to having to assemble IKEA’s most complicated piece of furniture without the instructions.
People often end up trying to analyze and predict what others like, hate, need and want, instead of asking them directly. This results in a rollercoaster ride of confusion, miscommunication, misunderstandings, unmet expectations, anxiety, fear and disappointment.
Despite all our best intentions, this process and environment is primed for broken trust, poor relationships and underperforming teams.
“This book is one of the best-kept secrets I’ve come across in a REALLY long time! There is are so many tips for conversations and networking skills in today’s society. If you can master what Jason talks about in this book, you’ll definitely build long-term wealth! Many other reviewers have compared this to “How to Win Friends & Influence People” and I cannot agree more. Buy two copies and give one to someone in your network.”
It’s always great to read a review from someone you don’t know about the positive impact Social Wealth had on them. I’ve been fortunate to have more than 125+ five-star reviews on the book. If you are looking to build deeper, more meaningful business relationships (either in your company or through business networking), you may want to consider checking it out. It works for introverts and shy people just as well as extroverts.
In Vienna, Eliud Kipchoge, the marathon world record holder, on Saturday shattered a record that had been untouchable. As a runner, this was something special for me.
I’ve run three marathons (Chicago 2018, Philadelphia 2018 and Phoenix 2019). It’s one of the hardest things I’ve ever done and one of the most rewarding. I haven’t accomplished my goal of qualifying for Boston, though I got close in February (3:20:13, and needed 3:19:10 to qualify and run the Boston Marathon).
His feat was running a marathon (26.2 miles) under two hours.
There is A LOT of application for all us in our professional career and business, starting with his quote:
“Anything is possible.” – Eluid Kipochoge, 10/12/2019
Breaking this record was insane. Some people call him the Roger Federer or Michael Jordan of running. No one has done this on any marathon course. None of the analytic gurus or race experts thought it could be done until much later.
“Just how likely was this? When researchers from Australia crunched data from marathon world records over the past 60 years, they concluded that there was a 10 percent likelihood that the two-hour mark would be fall in May of 2032, and just a 5 percent chance it would happen by 2024.”
There are some who are criticizing this as a “fake run.” To be fair, this wasn’t a sanctioned marathon. It was a course that was flat (but not downhill) and manufactured.
But for anyone that’s run a marathon and knows what it takes to complete one, this is anything, but fake.
“In actual races, Kipchoge continued to be unmatched. He now holds the official world record for the fastest marathon with his performance at the 2018 Berlin race, when his 2:01:39 finish shaved 78 seconds off the previous mark. He followed that up by winning his fourth London Marathon in April of 2019. That put his marathon win streak at 10 straight, including an Olympic gold in 2016.”
“I wanted to run under two hours and show human beings can do a good job and lead a good life. It shows the positivity of sport,” Kipchoge said. “I want to make the sport an interesting sport whereby all the human beings can run and together we can make this world a beautiful world.”
Three main lessons I want to focus on:
First, like everything in life, there will always be critics. People will point to anything negative they can or “manufacture” their version of the truth.
Instead of replying back, Kipchoge is staying positive and focusing on how this can help others (and other runners). That’s how you can control the conversation. Otherwise, you play into your critics and get into a comparison discussion.
The key is to “swim in your lane.”
In this case, it’s comparing himself to other runners, race conditions, etc.
Second, it highlights how much WORK it takes to accomplish great feats. It took the greatest runner of all-time his entire life to be able to do this. Great feats take a long time. Professional success isn’t instant like an “ESPN highlight reel” and “social media” news feeds.
Think about the successes you are most proud of. They probably took years to accomplish when you look at your first-step and last-step.
Third, Kipchoge first attempt at sub-two hours failed. Nike made a documentary on it in 2017. It took him two-plus years to try again and be successful.
Rarely do we get this right on the first attempt. That goes for extraordinary athletes too. Failure and success are married. They are flip sides of the same coin. You can’t have one without the other.
In interviewing more than 1,000+ successful entrepreneurs, leaders and managers for my book, Social Wealth, I asked them a question. “How many things do you get right on the first attempt?” The average response was three. That means 70% of the things very successful business people do they fail at the first time. They also said he often took them multiple failures to find the right answers.
They had to learn to pivot, learn their lessons, implement them, and then succeed.
The most forward-thinking companies understand how to leverage failure. You can read up on what Google X does to incentivize individuals and teams to failure.
Harvard has shown through research that the most successful teams report more failures than other teams. That’s one of their “secret sauces.” By communicating failure, you actually progress much, much faster. Plus, you create psychological safety in the process, which creates the optimal environment for high performance.